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This website is operated by AlWessam International for Digital Marketing. It is the owner of the trademark ArdAlkhair®. Throughout the site, the terms “we”, “us” and “our” refer to AlWessam for International for Digital Marketing. AlWessam offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Our policy lasts 14 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
For perishable goods such as food, fruits and vegetables we accept the return exceptionally provided that it is unopened and that it is in the original packaging (after opening the packgae if you have a reclamation related to the quality of the product you can contact us, and we will be happy to help)
Several types of goods are exempt from being returned. such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
--Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
--Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ardalkhair.ch
--Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
--Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ardalkhair.ch and send your item to: Al-Wessam International for Digital Marketing,C/O Cogestra Laser SA, 144, route du Mandement, 1242 Satigny – Geneva, Switzerland
--Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
--Shipping
To return your product, you should mail your product to: Al-Wessam International for Digital Marketing, C/O Cogestra Laser SA, 144, route du Mandement, 1242 Satigny – Geneva, Switzerland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 75 CHF, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
--Contact Us
Don't hesitate to contact us if you have any questions.
-Via Email: info@ardalkhair.ch
-Via this Link: http://ardalkhair.ch/
-Via this Address: C/O Cogestra Laser SA, 144, route du Mandement, 1242 Satigny – Geneva, Switzerland